Starting with D7 4.2.4 and dSupport 1.2, I am rolling out a new feature that uses both apps.
The idea is, frequently I find myself removing the Windows password from a client’s computer for various reasons… ya know, they gave you the wrong password at check-in, or they forgot it, or whatever. Point being, you removed their password.
At some point they will realize this and maybe they even want that password set again, but maybe they don’t know how (frequently users set it in the first place from the OEM’s OOBE, so they don’t even know about the many ways to set a password in Windows…)
Now, dSupport (when installed, of course) has the ability to prompt them to (re)set that password. In the prompt, dSupport explains that you removed their password during your repair of the PC, and asks them if they would like to set a new password.
But how to tell dSupport to prompt them to (re)set the password? D7 has a new tab for dSupport, and on the tab (other than install and branding config) is the ability to configure any and/or all users on the system to receive the password setting prompt from dSupport on their next login.
It works by adding an option to the user’s RunOnce registry key to fire up dSupport. When the user logs in, dSupport launches prior to Explorer, then checks to see if the user should receive a password prompt (via it’s INI file) and if so, it will give them the password prompt.
Now your users won’t be annoyed that you removed their password, nor confused that it was removed in the first place.