Latest News – (formerly Foolish IT) Computer Repair Software - PC Tech Utilities - Malware Prevention Tue, 12 Jun 2018 14:07:20 -0400 en-US hourly 1 42914034 New name to appear on credit/bank statements for purchases! Wed, 25 Apr 2018 23:10:47 +0000 Expect changes to include the name appearing on your credit/bank statements for product purchases, which as of today, April 25th 2018 should become “d7xTech/Foolish IT” (or “” if only 11 characters are allowed.) The longer version will change to the shorter “” in the future, once we’re confident most of our customers on recurring billing plans have adjusted to seeing the new name.

Don’t forget, as previously announced we are changing our name from “Foolish IT” to “d7x Technology” but don’t be alarmed, the makers of d7x and CryptoPrevent are not changing… it’s still us! (We’re just cleaning up our act a bit.)

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dSupportSuite “How-To” Video: Deploy dSS Client Software Updates to Your Customers Sun, 27 May 2018 00:15:52 +0000 If you’ve seen news of the recent update for the dSupportSuite client software, you might want to roll out an update to your customers!  If you didn’t purchase dSupportSuite early on (pre-2014) then self-hosting an FTP server is required for usage, and if you did you may have migrated an older dCloud deployment to self-hosted FTP.

If you fall into either of the above categories (as most dSupportSuite owners should) then your customers will NOT receive the latest update until you update the client software from within your dSupportSuite Mgmt Console, and then deploy the updated client software to your self-hosted FTP server!

For this reason, we’ve prepared the video below to make this a no-brainer.

NOTE If you are still using our older dCloud hosted solution and have not migrated to self-hosting, then you should be paying for dCloud via recurring payments (or you have a lifetime dCloud purchase) and neither have been traded for a complementary d7II account.  If you fit this category, then the dSupportSuite client software will update itself without any required action on your behalf.  In fact, this process wouldn’t even be possible, as you can only take advantage of version controlled software deployments by using the self-hosted FTP option (otherwise you have no control over client software updates deployed to your customers.)   Please see the dSupportSuite manual for more information on self-hosting and migration options.

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dSupportSuite client software update on May 22nd, 2018 Thu, 24 May 2018 17:48:02 +0000 A emergency dSupportSuite client software update was released in order to resolve an issue with Windows 10 update to build 1803.  This particular Windows update caused dSS triggered maintenance tasks to fail immediately after starting.  No error message should be visible to the user, but a failure to run dSupportSuite.exe will be found in Windows event logs.

This dSupportSuite client software update resolves the issue with Windows build 1803 by updating the digital certificate used to sign the software exe files.  As a result, please be aware that this update involves no actual code changes (unfortunately) and therefore is not intended to resolve the cosmetic OS version display issue with Windows 10, which is incorrectly reported as Windows 8.x or Vista; that unrelated issue will be addressed in a code update when the client software is replaced with d7x code, which is our next priority for the dSupportSuite client software.


How to apply the update:

Self-Hosted users:  All dSupportSuite owners who are self-hosting with your own FTP server are REQUIRED to update the client software through your dSupportSuite Mgmt Console, and then use the “deploy” option to upload the updated files to your self-hosted FTP server.  Only then will your clients be updated to the latest version.  This also allows you create new installers for future installations with the latest software binaries.

dCloud users:  No action is required to distribute the update for original dSupportSuite owners who continue their subscriptions to our dCloud hosted servers (or those who have purchased lifetime usage of them) as the “deploy” option is only required for self-hosted servers, however you will still need to update the client software through your dSupportSuite Mgmt Console, and then recreate your client installers with the latest software binaries for future installations.

All users:  The dSupportSuite client software update will be distributed through automatic software updating mechanisms on your customer PCs.  The dSupportSuite client software performs self-update checks prior to running maintenance either manually or via scheduled tasks.  The self-update checks occur even when a separate update task is not enabled in your configuration.

Please contact us anytime if you have additional questions or concerns.

UPDATE:  We’ve added a video to make this a no-brainer!


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d7x v18.5.18.1 released with email/SMTP fix for those not using TLS Fri, 18 May 2018 22:12:57 +0000 This release fixes an Email failure in SMTP configurations that use either the “No Encryption” or the “SSL only” option.  Those using TLS via the “SSL/TLS” or “StartTLS” SMTP settings were not affected by this issue.

Also fixed this release is the “Send Test Email” button in d7x Config which always returned a successful result, even if it failed to send.

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d7x v18.5.7.1 Release Notes (with Custom App updates) Mon, 07 May 2018 22:50:29 +0000 Today’s release adds only one notable improvement to the custom apps download capabilities, which facilitates the download of AdwCleaner using the improved non-direct URL option.  This was necessary when updating the custom apps package for this default app, as well as the Auslogics DD Portable which also needed a newer download URL.  The default custom app profiles are updated automatically and without notification.

Please Note:  v18.5.7.1 is NOT a ‘FastTrack’ build as it will be detected by previous versions, rather this version is actually a ‘Release’ build (which also fixes the bug in prior versions causing this issue.)  For this reason, the only update notification will come as an optional prompt when manually checking for updates (which will incorrectly inform you it is a ‘FastTrack’ build.)  Please update to this build in order to resolve the issue with FastTrack/Release build detections!

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Kraken 2.0 Ransomware decrypter Tue, 01 May 2018 14:27:41 +0000 Kraken 2.0 Ransomware decrypter…


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d7x v18.4.28.0 Release Notes Sat, 28 Apr 2018 19:22:38 +0000 Fixed an issue where d7x failed to start with the “System Mode” d7x Startup configured (d7x Config > Behavior tab > Startup Behavior) when d7x was started without all of it’s resources already downloaded, which is always the case when deployed remotely via d7xRDT.  One of the d7x Resources (d7xSvcWait.exe) is required for this mode to function properly.

Side Effects:  The next normal launch of d7x (non-system mode) on that PC would determine that a temporary d7x service was installed, and at this point it will be removed by choosing the “Abort” button.  See pic.  

FYI:  A good work-around that would’ve worked in this case to start d7x in normal (non-system) mode is to force the d7x startup prompt.  Do this by holding down the CTRL key while starting d7x (a great time to do this is after clicking OK on the UAC prompt that fires when you launch d7x), and then choose the “Normal Startup” option which would bypass the pre-configured “System Mode” option causing the failure.


Special Offer for IT Pros – Free Registration for Call That Girl’s Office 365 Training Courses Thu, 26 Apr 2018 17:22:27 +0000 We’ve teamed up with Lisa Hendrickson from Call That Girl and AppRiver to offer our readers free registration to learn more in depth about Office 365.  In addition, BitTitan has offered 3 Migration Wiz licenses for new customers to test a migration!

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Course #1 has already been released, “Microsoft Teams”.  After watching the video, you are free to join their demo “Teams” account to get some real time practice.  Teams is one of the most requested new products in the Office 365 suite, and if you don’t really know it, you can’t effectively sell or support it.

Coming up in course #2 you will get a basic review of new account setup and the admin control panel, Course #3 has 6 ways to make money off Office 365 sales, and there are many more courses to follow with weekly releases and free of charge to you from Call That Girl and course sponsor AppRiver.

Visit Call That Girl’s Office 365 Training Courses page to read more about the current and upcoming courses, view the course lists, and register for free today!

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CryptoPrevent free edition discontinued… Wed, 25 Apr 2018 19:57:58 +0000 We deeply regret to announce the discontinuation of CryptoPrevent’s free edition.

When CryptoPrevent first began in 2013, it was a unique and effective product aimed at stopping a new and unique threat, and as the years have passed the free edition has been invaluable not only to the protection of countless users, but also to the growth of the product and to this company as it spread by reputation, effectiveness, and at no cost for anyone to use.

As for the malicious software known as “ransomware” that necessitated the first versions of CryptoPrevent, the last 5 years have also seen massive increases in distribution and infection rates, with percentages climbing each year at enormous rates, such as the reported 6000% increase in 2016.  To search for “ransomware” with the word “percentage” or other words like “increase” or “statistics” and you’ll see it has dominated more traditional forms of malicious infection.

Although there has been a cost for us, at one time this was absorbed by our premium edition (offering automatic updating and other added convenience features to the free protections.)  In fact, sales of the premium edition also allowed growth in staff and resources, and this made providing support possible, as well as driving many improvements to the product that keep it worth your dollars today in a now saturated market.

For these reasons we continue to watch the free edition of CryptoPrevent grow, which still provides all protection features for free, and this increased usage has also greatly increased the resources required to offer the free edition.  While we do wish that we could continue offering a free edition, we feel that at this time we should refocus our resources and efforts solely on paid product offerings.

Download from!

What will happen to the free edition?

Existing copies of CryptoPrevent will continue to provide the current protections as expected, but will not update beyond version, the final update for the free edition.  You will still be able to download this final version of the free edition from 3rd party download mirrors such as or, however we will no longer offer the download from our website.

An existing installation of the free edition can be updated to the latest version at any time (without losing your pre-configured settings) by purchasing a license.

What happens when a purchased CryptoPrevent license expires?

In the past CryptoPrevent reverted to the free edition after the expiration of a license term, which still allowed usage of the protection features but disabled automatic/scheduled updates as well as other non-protection and convenience features.  With the free edition now discontinued, we do not want these systems left unprotected even for a minute, therefore CryptoPrevent will remain a fully active product after the expiration of the license term, although any support or updates will be discontinued.

To be clear, an expired product license will lose the ability to receive product and definition updates as expected, but all protections and features will remain fully functional after your license expires.  This effectively makes CryptoPrevent a one-time purchase, with updates included throughout the purchased license/subscription term only (some software vendors will refer to this as an included “product maintenance” period.)

  • Please note:  When definition updates are disabled due to an expired license, you will no longer have the ability to enable or disable the Extended Hash Definitions option.  The currently selected option when the subscription expires will remain in effect unless you re-subscribe to enable update functionality.

To restore update functionality and receive the current version of the software, with any newer features since your license expired, you can purchase a new license at any time.

CryptoPrevent v9.1.0.0 Released Wed, 25 Apr 2018 17:14:42 +0000 v9.1.0.0 (April 25th, 2018)

    • Corrected an issue where offline installation of CryptoPrevent may cause major exception to occur
    • Corrected possible issue of an unexpected reboot when updates are applied
    • Added a command line parameter for Bulk/White-Label editions to be able to apply update schedule back to what was set at time of install (/applyINIUpdate)
    • Expired subscriptions will retain all premium product functionality except updating to future versions & definitions
    • Free versions have update functionality disabled for future product versions and definitions
    • Bulk versions can now create their own installer without having to submit and receive their installers, this allows for creating a custom installer for a particular client with a set number of installations defined
    • A couple other minor bug fixes for CryptoPrevent, Monitor service, and the Tray application

We STILL have several more improvements already in development and testing, so there should be additional updates in the coming days.
You can subscribe to this category of our blog to stay current on any new additions or changes!