If you’ve seen news of the recent update for the dSupportSuite client software, you might want to roll out an update to your customers! If you didn’t purchase dSupportSuite early on (pre-2014) then self-hosting an FTP server is required for usage, and if you did you may have migrated an older dCloud deployment to self-hosted FTP.
If you fall into either of the above categories (as most dSupportSuite owners should) then your customers will NOT receive the latest update until you update the client software from within your dSupportSuite Mgmt Console, and then deploy the updated client software to your self-hosted FTP server!
For this reason, we’ve prepared the video below to make this a no-brainer.
NOTE: If you are still using our older dCloud hosted solution and have not migrated to self-hosting, then you should be paying for dCloud via recurring payments (or you have a lifetime dCloud purchase) and neither have been traded for a complementary d7II account. If you fit this category, then the dSupportSuite client software will update itself without any required action on your behalf. In fact, this process wouldn’t even be possible, as you can only take advantage of version controlled software deployments by using the self-hosted FTP option (otherwise you have no control over client software updates deployed to your customers.) Please see the dSupportSuite manual for more information on self-hosting and migration options.