A note for our customers in the professional IT community and PC repair industry:
To all customers of our PC technician and related software: This is kind of a double topic in one post, so let me first thank you for your attention.
Something disturbing came to my attention after our latest newsletter, which contained the current product sale on d7II, CryptoPrevent Premium and also the Bulk/Resale Edition, along with a major CryptoPrevent update announcement. I became aware that customers of our tech related products, particularly active d7II subscribers, may occasionally feel that their product has been neglected as major CryptoPrevent updates occur or news is announced.
We deeply regret any confusion this may cause, and we would like to reiterate our dedication to providing updates and service to subscribers of our technician products. Please be assured that everyone at Foolish IT is/was a PC repair technician first, and it is our PASSION to focus on our flagship technician product d7II. We have many exciting new d7II features planned, with some currently in development, and we want you to see what is going on within these projects!
Despite our excitement with new things, some time ago a decision was made to not discuss any new functionality that wasn’t already fully developed, or at least without having some positive results in the testing stage. To be honest, the deciding factor for me was directly related to the frequency in which I was asked for a progress report. As many of you are in PC repair positions, I expect you can occasionally relate to this with your current routine.
Unfortunately we’re seeing this silence erode the great working relationship that we prefer to have with our customers. We may be creating confusion with our company direction, and we are also missing valuable feedback on our software, which built this company and made our software the best.
In an effort to rectify what I now see as a mistake, and to make our ideas and plans even more transparent than they have ever been previously, we have created the “Drawing Board” as a public hub for getting these details to you. Please be aware that it is not stocked with d7II content at the time of this writing, as it was first created to communicate some dSupportSuite ideas to the message forums easier.
Check in soon and we should have some d7II content available, at least our idea board. You should also visit the Drawing Board frequently to revisit interested topics, as information is added and refined based on our current progress and customer feedback, which you can leave for anything you are seeing on the Drawing Board in the appropriate sub-forum here.
To address concerns about our direction as a company, and with our software development staff, please allow us to explain our reasons for the division of time between our PC technician software, and our consumer product CryptoPrevent.
CryptoPrevent was created in late 2013, on suggestion from an existing d7 customer, in order to help his customers shortly after the outbreak of the original CryptoLocker. It was quickly developed and soon released to the public, with the intention of protecting as many people as possible from this new and dangerous threat. It should also be stressed that the tool’s protection functionality has always been free of charge, so that increased its user base very quickly. Soon after release, its effectiveness won the attention of some major media outlets where it received quite a bit of attention; this is a trend that continues to this day.
Fast forward to the present, where new Crypto-related ransomware is coming out with increasing frequency. Every time a new threat emerges an article is written where CryptoPrevent is mentioned (with links to our website) either in the article itself or within the comments. As a result people flock to the download links, and we can’t estimate the sheer number of downloads from all the 3rd party download sites (both major and minor) and their mirrors, much less our website where the counters have been reset numerous times between server migrations and plugin changes.
While we don’t have the numbers, the truth is that a LOT of people put faith in CryptoPrevent, and yes it is significantly more than our paid d7II subscribers. These people are seeking a solution and they believe in our product, so it is IMPERATIVE that we maintain software updates for CryptoPrevent, to keep it relevant against these emerging threats.
In short, we feel that maintaining updates to CryptoPrevent is an important responsibility that cannot be taken lightly, and as a result when we get a good tip on a new prevention idea or technique, we feel obligated to get that update out to the users as quickly as possible. This is actually a frequent scenario for two reasons: 1. our media exposure, which occasionally lands us in sight of independent security researchers looking to pass along a new solution to as many people as possible. Reason 2. is our massive customer base of great PC technicians, mostly d7II subscribers who frequently contribute ideas and solutions to the d7II project, and either directly or by proxy, also contribute to projects like CryptoPrevent! Your feedback and support actually provide concepts and code advancements which are used in all of our software, not just d7II! So yes, you are extremely important!
Finally, I should state that while our rapid business growth over the last few years has provided some unexpected obstacles, we are more determined than ever to continue providing the best software on the market. As our business has grown so has the Foolish IT family, and even as recently as yesterday, we have more new talent behind our company than ever before! Our goal is to ensure you receive the quality products and services that the Foolish IT reputation demands, but we also plan to ramp that up quite a bit in the coming months!
We hope this has made clear our intention to continue to provide products, services, and support to all of our customers. Our customer are a priority, and whether you are in the IT industry or not, we at Foolish IT strongly appreciate your business and support.
Thanks for your time!