Symptom: When attempting to start d7x on a PC where d7II has previously ran (without ending session), you may receive these d7II subscriber error messages as pictured below, beginning with “This Subscription is Inactive or Unconfirmed“…
The above messages are NOT d7x errors (d7x has differently worded errors and a different registration screen), but they are d7II errors, which you can tell by all of the references to “d7II. You will also note that d7II.exe is running if you look in Task Manager. You are receiving the errors because d7II servers are no longer in operation, and d7II.exe usage is no longer supported.
If you received these errors after starting a d7x based .exe, then you are starting this on a PC where d7II has previously ran, but not ended session. Most likely this is a tech bench or personal PC which you’ve used for configuring or testing d7x, and not a customer’s PC.
d7x was designed to yield to d7II sessions, so that any work started with d7II would be finished with d7II. In addition, should early d7x TestBuild versions fail for any reason, they were designed so that you could run d7II to finish the work, as it would take over the d7x session.
Therefore when a d7II session is found on a PC, d7x will always run the d7II.exe pointed to by the d7II session data in the registry.
To remove d7II session data from the PC and allow d7x to start, you must delete the following registry key:
Since you cannot run d7II and End Session normally, only by deleting the entire key including all subkeys and values to erase the d7II session data will you allow d7x to start and operate normally, without calling on d7II.exe or assuming any d7II session paths or settings.
After closing d7II and deleting this registry key, d7x should then start normally.
DO NOT attempt to run d7II.exe again, or the behavior will reoccur.
Join us for live tech chat, product questions, support, and technical training right here!
Customer or not, you are welcome to drop in and discuss anything ‘tech’ with us!
d7x v19.2.12 Release Notes – Event Viewer Improvements d7x v19.2.12 Released with these changes: Event viewer improvements: New...