d7x can be used with any ticket system that receives email and can perform actions based on the email contents. RepairShopr and PC Repair Tracker have specific integrations, with RSr automatically creating an “asset” for the customer, and in PCRT it can pre-populate data in the system based on information from the d7x Info Report, but this is a custom integration and only exists in those respective software suites. What you can do with other ticket systems is probably more limited to basically attaching d7x reports and/or custom app/malware logs to a customer’s ticket in the system, and it’s done through email (d7x to your ticket system) and variable usage in d7x.
On the d7x side of things, there are several places to send emails through d7x all with the intent of delivering info reports. All reports generated by d7x are on the Audit/Diagnose tab in the left column, but as you use d7x with any custom apps, their logs (if any are generated and available) will also appear in the Reports area. You can send reports manually at any time on the Reports tab through the Email Reports button, or configure them to be sent through the End Session tab as part of the that process.
With the email you have variables that are set primarily %name% and %num% which are substituted with your client name and ticket number (as entered in d7x when you start the session.) If you aren’t entering client name/ticket number this is done on the session start prompt, which doesn’t pop up by default it must be enabled in Config > on the Session tab > Start Session tab > Enable Session Start Prompt… checkbox. When enabled, the first time you start a new session (first run) of d7x on a PC it will pop up this dialog. You can pop it up manually mid-session by clicking the “Ticket # / Name” area on the System Info tab in d7x. See pic (right):
The name auto-populates to the PC’s %computername% and the number auto-populates to a date/time stamp (as pictured), but with the session start prompt you can change this to your client name and ticket number in your tracking system. Once completed the %name% and %num% email variables in d7x will populate the actual client name and ticket number, and you simply plug these variables into the email template you are using to send the email (be sure to save the email template.)
It is expected your ticket system will pick up on the name and/or ticket number in the d7x email subject or body and apply an action based on those terms, like attaching the email/attachments (the reports) to your customer’s ticket.