Submitting a New d7x Issue/Bug Report
Please Contact Us for help with any issue.
We also encourage you to submit new issues/bug reports for unique issues, asking that you first confirm it is not recognized in the “Current Limitations” or “Known Issues” located under the Release Notes section of the d7x Manual, or that you have new information on an existing issue represented in those sections.
We do ask that you separate submissions for issues that aren’t related to one another. Determining single vs. multiple issues is not always clear, so please use your best judgement while keeping in mind the specifics of the environment, time frame, and order in which these issues occurred.
When possible, please submit reproducible issues directly from d7x via the ‘Main‘ menu > ‘Create/Submit Bug Report‘ option, which will include structured and detailed debug information about the error.
Here is a quick video on the process.
To request a response via email, you must:
1. Use a valid email address when requesting a response.
2. Configure d7x to use your SMTP server (required to send any email from d7x.)
* We no longer provide a built-in SMTP server, as done in early versions of d7II and d7 with dCloud; the functionality was removed due to recurring issues with security/spam filtering in use at the email host/ISP level.
If you wish to submit a proper bug report, please use the form below when the problem cannot be reproduced, or involves a d7x crash, restart, or a Windows restart (these issues cannot be submitted via in-app submission methods.)
Although we realize we are asking a great deal of detail on your part, the information accuracy even to the smallest detail is often vital to solving issues efficiently by reducing communication time with support staff.