Some users in the UK have reported the error message “Error Number 2146697211 Resource not found” when running d7II, as our cloud server on d7ii.com is not accessible. It appears, but is unconfirmed, that British Telecom is blocking our cloud server on that domain. Servers on other domains appear unaffected. Changing your DNS servers to Google DNS’s has resolved the problem in these cases. The DNS servers are 220.127.116.11 and 18.104.22.168.
Here is a link with some instructions on how to change you DNS addresses:
Update: After some investigation, we cannot find our domain or IPs on any blacklists that would be used, and we are attempting to contact British Telecom to seek a resolution to the problem. We would also encourage you do do the same.
BT’s business contact page or complaints may be the best bet (if you are using the business class broadband) else the BT consumer page to report a fault with broadband may be helpful, however it may be best to use their live chat for assistance. They also have a page a “Fault” page and another to “Complain about something else” which may be of use.
When communicating the issue to BT, you need to tell them specifically that their DNS servers are blocking your purchased software’s access to servers on d7ii.com, and that using 3rd party DNS servers works fine, but this is a temporary workaround, not a solution. Please feel free to give them our contact information located at the bottom left of this site should they wish to learn more.