dSupportSuite – d7xTech.com (formerly Foolish IT) https://www.d7xtech.com Computer Repair Software - PC Tech Utilities - Malware Prevention Thu, 07 Feb 2019 19:07:29 -0500 en-US hourly 1 https://wordpress.org/?v=5.2.2 42914034 dSupportSuite Client Software v19.2.7 Release https://www.d7xtech.com/dsupportsuite-client-software-v19-2-7-release/ https://www.d7xtech.com/dsupportsuite-client-software-v19-2-7-release/#respond Thu, 07 Feb 2019 19:07:29 +0000 http://54.227.167.244/?p=16236 dSupportSuite Client Software has been updated to v19.2.7, with two minor fixes in this release:

  • Now downloads all missing dependencies automatically; previously there was one that did not trigger a download, and it was possible to miss this particular one when creating the custom installer from earlier versions of Mgmt Console.
  • A previous release updated the Real-Time Event Monitoring service, but the new service failed to stop during uninstall, triggering a message by the uninstaller that some components could not be removed; this update fixes that.  It is not necessary to re-create installers for this updated fix, as long as the client software has updated prior to the uninstall.

 

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dSupportSuite Client Software v19.1.29 Release Notes https://www.d7xtech.com/dsupportsuite-client-software-v19-1-29-release-notes/ https://www.d7xtech.com/dsupportsuite-client-software-v19-1-29-release-notes/#respond Tue, 29 Jan 2019 20:00:59 +0000 http://54.227.167.244/?p=16143 Changes in dSupportSuite Client Software v19.1.29:

  • The dSupportSuite real-time event monitoring service will now update as a separate component (along with BootSafe and the Maintenance Check app; this is independent of optional self-hosted app update deployments.)

 

Changes in dSupportSuite Real-Time Event Monitoring Service v19.1.29:

  • Fixed a crash condition in the real-time event monitoring service under certain circumstances, causing the service to restart and skip an error event that should be logged for the next heartbeat and/or emailed.
  • Fixed the real-time event monitoring service failing to send email when TLS/StartTLS encryption was configured in SMTP settings (this functionality was introduced in a recent dSupportSuite update, but was not implemented in the real-time event monitoring service.)
  • Fixed dSupportSuite not configuring the real-time event monitoring service to restart on failure during installation. This will now correct itself on update.

 

Changes in dSupportSuite Maintenace Check Reminder Screen v19.1.28:  (yesterday)

  • The Maintenance Check reminder screen update resolves the logo displaying as a square (squishing the logo’s width) when configured to display as the full length rectangle.

 

Update Availability:  As always, client software will receive all updates during the scheduled hearbeat (if configured), at application startup (if configured), or always prior to any Maintenance run.

  • Updates deploy automatically to client software and all components installed by d7x subscribers deploying the built-in dSupportSuite client software, as well as owners of dSupportSuite Mgmt Console using dCloud (legacy accounts.)
  • Owners of dSupportSuite Mgmt Console who are using Self-Hosted FTP for configuration/deployment (the majority) must deploy this Client EXE to your customers manually through your own FTP server.  See this video for a how-to:  https://youtu.be/2P3DT8ioREQ
  • Client components aside from the main Client EXE will deploy automatically regardless of self-hosted status.

 

Links:

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dSupportSuite Mgmt Console v19.1.19 Release https://www.d7xtech.com/dsupportsuite-mgmt-console-v19-1-19-release/ https://www.d7xtech.com/dsupportsuite-mgmt-console-v19-1-19-release/#respond Sat, 19 Jan 2019 17:31:46 +0000 http://54.227.167.244/?p=16117
  • Added ‘Date Added’ column to Client ID list.

  • Misc interface and user prompt enhancements.

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    dSupportSuite v19.1.14 Release (Mgmt Console and Client Software) https://www.d7xtech.com/dsupportsuite-v19-1-14-release-mgmt-console-and-client-software/ https://www.d7xtech.com/dsupportsuite-v19-1-14-release-mgmt-console-and-client-software/#respond Mon, 14 Jan 2019 21:00:21 +0000 http://54.227.167.244/?p=16106 Mgmt Console v19.1.14

    • Replaced FTP Code with the addition of SSL/TLS and AuthTLS support.
    • Added new FTP server/settings migration option.
    • Added support for >2000 Client IDs.
    • Corrected issues with missing dependencies while compiling custom installers.
    • Misc under the hood modifications.

     

    Client Software v19.1.14

    • Replaced FTP Code with the addition of SSL/TLS and AuthTLS support.
    • Added support for >2000 Client IDs.
    • Expanded Maintenance task config options on Client setup prompt.

     

    Update Availability:  As always, client software will receive updates during the scheduled hearbeat (if configured), at application startup (if configured), or always prior to any Maintenance run.

    • Updates deploy automatically to client software installed by d7x subscribers deploying the built-in dSupportSuite client software, as well as owners of dSupportSuite Mgmt Console using dCloud (legacy accounts.)
    • Owners of dSupportSuite Mgmt Console who are using Self-Hosted FTP for configuration/deployment (the majority) must deploy this client EXE to your customers manually through your own FTP server.  See this video for a how-to:  https://youtu.be/2P3DT8ioREQ

     

    Links:

     

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    ATTN: d7x Remote Deployment Tool and dSupportSuite (Server Failure) with Fix https://www.d7xtech.com/attn-d7x-remote-deployment-tool-and-dsupportsuite-server-failure-with-fix/ https://www.d7xtech.com/attn-d7x-remote-deployment-tool-and-dsupportsuite-server-failure-with-fix/#respond Thu, 20 Dec 2018 18:24:23 +0000 http://54.227.167.244/?p=16013 UPDATE:  The original server is now back up.  We still recommend the d7xRDT Fix below as a precautionary measure.  

    Early this morning our server used by the d7x Remote Deployment Tool and dSupportSuite (legacy dCloud hosted services only) failed, and (as a great reminder to test backups) our recent backups are also failing to initialize and allow connections from the d7xRDT.  We do apologize for the inconvenience!

    While we do plan to continue efforts to restore the original server, we recognize that downtime is unacceptable.

    d7x Remote Deployment Tool – FIX:

    A new d7xRDT has just been released to use two additional servers (3 in total), which have been setup to serve the d7xRDT and additional d7x files.  In order to use the additional servers, you will need to recreate your d7xRDT with the latest version.

    To ensure you have the latest version, check for the file .\d7x Resources\d7xRDT v18.12.20.0.exe and if it does not exist, End Session with d7x and restart d7x, which should then update itself and all modules including the d7xRDT to the latest versions.  Once you ensure you have this file, you can recreate d7xRDT through the Servers menu > Config Mgmt Portal in d7x.

    dSupportSuite (legacy dCloud hosted services):

    A backup server was already been in place, which will be available to your dSupportSuite Mgmt Console as soon as DNS changes propagate down to your ISP (or preferred) DNS servers.  DNS typically propagates in around 3 hours, but 3 days is a better bet to expect complete worldwide propagation.  Client PCs will also need to retrieve the new server address from their DNS servers in order to receive configuration updates, which will happen soon after DNS propagates to them.

    You can run “ipconfig /flushdns” from an elevated command prompt to flush existing DNS cache on the local PC running your dSupportSuite Mgmt Console, which should force a recheck from your DNS servers, otherwise you can expect up to an hour for DNS to be refreshed for that address.

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    ATTN: dSupportSuite users of legacy hosted accounts. https://www.d7xtech.com/attn-dsupportsuite-users-of-legacy-hosted-accounts/ https://www.d7xtech.com/attn-dsupportsuite-users-of-legacy-hosted-accounts/#respond Mon, 17 Dec 2018 17:51:24 +0000 http://54.227.167.244/?p=16007 If you’re using dSupportSuite and self-hosting your own FTP server, this does NOT apply to you!

    If you’re using an old dSupportSuite purchase with our hosted dCloud services (for which you are paying monthly or purchased lifetime access) then this does apply to you.

    We’re in the process of migrating the aging dCloud server to a new server, in order to take advantage of the latest security updates.  Currently we’re waiting for DNS changes (pointing to the new server) to fully propagate; we expect the process to be complete within the next day or two.  After that time we will bring down the old server for good.

    We have observed that some client IDs created this weekend have had issues when downloading their configs from the client software, which has failed or downloaded incorrect/older configurations from the server.  This has occurred where DNS hasn’t propagated or DNS is still caching old server settings on the client PC (which was contacting the old server) whereas the PC with Mgmt Console was updating configs on the new server; the issue can also occur in reverse.

    As of right now, both servers are up and running with a data sync between them (the server with the newest files will propagate them to the other server.)  We hope that the current data sync between servers will alleviate any such issues until DNS has propagated fully and caches are flushed.

    In the meantime, if you are still experiencing issues, then on your Mgmt Console PC you may want to start an administrative command prompt and run “ipconfig /flushdns” from there to clear the DNS cache on your local PC.  If you’re installing dSupportSuite on a client system it is a good idea to do it from there as well.  If you ping “cloud.foolishit.com” or “cloud.d7xtech.com” the return IP address should end in .171 to indicate you are connecting to the new server (the old one ends in .154) — but again we do believe the server data sync will alleviate any issues going forward.

    Once we’re confident that DNS has propagated fully we will bring down the old server and it’s absence should hopefully force all PCs attempting to connect to clear this entry from DNS cache and request a new address from their DNS servers.

    We appreciate your patience if you have experienced any such issues related to the server migration; they will soon be resolved.

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    dSupportSuite v18.12.12 Release Notes https://www.d7xtech.com/dsupportsuite-v18-12-12-release-notes/ https://www.d7xtech.com/dsupportsuite-v18-12-12-release-notes/#respond Wed, 12 Dec 2018 18:26:30 +0000 http://54.227.167.244/?p=16000 dSupportSuite v18.12.12 Release Notes:

    • Fixed password prompt not displaying before Config interface (if configured.) Also previously it was displaying when run from Mgmt Console (not intended behavior) and now it should not be.
    • Fixed HTML email with blank email body sent to client when using no encryption or standard SSL only email settings.
    • Fixed missing logo in HTML emails.
    • Removed client name/email/phone requirements from Client info prompt.

     

    Update Availability:  As always, client software will receive updates during the scheduled hearbeat (if configured), at application startup (if configured), or always prior to any Maintenance run.

    • Updates deploy automatically to client software installed by d7x subscribers deploying the built-in dSupportSuite client software, as well as owners of dSupportSuite Mgmt Console using dCloud (legacy accounts.)
    • Owners of dSupportSuite Mgmt Console who are using Self-Hosted FTP for configuration/deployment (the majority) must deploy this client EXE to your customers manually through your own FTP server.  See this video for a how-to:  https://youtu.be/2P3DT8ioREQ

     

    Links:

     

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    dSupportSuite v18.11.24 Release Notes https://www.d7xtech.com/dsupportsuite-v18-11-24-release-notes/ https://www.d7xtech.com/dsupportsuite-v18-11-24-release-notes/#respond Sat, 24 Nov 2018 20:47:28 +0000 http://54.227.167.244/?p=15908
  • Corrected an extended time/freeze and excessive RAM usage while creating a screen shot during email to support.
  • Implemented a check to ensure config download wasn’t corrupted and had extracted properly before overwriting an existing config.  This should resolve issues where a corrupted configuration download would render the existing config blank; if this should occur it would have caused dSupportSuite to cease to function entirely, as well as a custom desktop icon to be replaced with a generic one.
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    dSupportSuite v18.11.20.1 Release Notes https://www.d7xtech.com/dsupportsuite-v18-11-20-1-release-notes/ https://www.d7xtech.com/dsupportsuite-v18-11-20-1-release-notes/#respond Tue, 20 Nov 2018 21:14:06 +0000 http://54.227.167.244/?p=15874 dSupportSuite v18.11.20.1 Release Notes

    Fixes:

    • Failure to send maintenance emails on completion.
    • Failure to send email from the email button using internal/SMTP configuration (on failure the customer’s installed email client would pop up.)
    • Failure to open the app’s config from dSupportSuite Mgmt Console when a password prompt was configured for that Client ID/Template.

     

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    dSupportSuite v18.11.9.1 Release Notes https://www.d7xtech.com/dsupportsuite-v18-11-9-1-release-notes/ https://www.d7xtech.com/dsupportsuite-v18-11-9-1-release-notes/#respond Fri, 09 Nov 2018 22:53:50 +0000 http://54.227.167.244/?p=15842 dSupportSuite v18.11.9.1 Release Notes

    Additions:

    • Added the ability to configure TLS/StartTLS in email encryption settings, as well as adding multiple authentication methods.
    • Added the ability to configure windows to override the system restore point creation limitation of once every 24 hours.
    • Changed default ‘Foolish IT’ text and registry settings to ‘d7xTech’.

     

    Fixes:

    • Yet another fix related to CCleaner downloading (Non-Direct URLs was not functioning properly in all cases.)

     

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